Your call data stays under your control.
Call Manager helps UAE, GCC and MENA businesses control where recordings, transcripts, AI summaries, call logs and analytics are stored, who can access them, and how long they are retained.
Recordings and related communication files can be stored directly in the client-approved environment.
Control who can view call records, play recordings, download recordings, and access reports.
Retention and cleanup rules can be aligned with operational and compliance policies.
System, event, operation and call records support better traceability for regulated businesses.
Store call data where your business approves.
Call Manager can be deployed so call recordings and related communication data are stored directly in client-owned network or cloud storage. For client-location deployments, Call Manager can operate inside the client environment, keeping core call data closer to the business instead of forcing everything into a vendor-owned cloud.
One control model for recordings, logs, reports and AI output.
The goal is simple: managers get visibility, while the business keeps control over where call data lives, who can access it, and how long it is retained.
| Data type | Control options | Business value |
|---|---|---|
| Call recordings | Client-approved storage, playback access, download access, retention and cleanup rules. | Protect sensitive conversations while keeping recordings available for review, disputes and coaching. |
| AI transcripts | Stored under the agreed deployment model and shown to permitted users or synced to CRM where configured. | Review calls faster without requiring managers to listen to every recording. |
| AI summaries | Summaries, next actions and lead signals can be connected to CRM workflows where enabled. | Improve follow-up speed and reduce manual note-taking. |
| Call logs & reports | Call records, call reports and analytics can follow retention and visibility rules. | Track calls, missed calls, duration, users and outcomes across the business. |
| System & operation logs | System, event, operation and sent-email logs can be stored in the client environment based on deployment settings. | Support operational traceability and troubleshooting. |
| External communication files | External chat files or shared files can follow configured storage and cleanup settings where enabled. | Keep related communication records inside the same governance model. |
Give the right people the right level of access.
Call Manager deployments can support role-based access so admins, managers, supervisors and agents do not all receive the same permissions. Because giving everyone full access is less a strategy and more a slow-motion incident report.
Retention policies should be configurable, not guessed.
Call Manager can support retention and cleanup settings for key operational records, allowing each business to align storage usage with its internal policy, compliance obligations and review needs.
Set preservation and cleanup rules for call records and reporting data.
Control recording storage usage, preservation days and cleanup behavior.
Keep operational traceability aligned with the client’s policy and support model.
Manage external chat files, file sharing and related cleanup rules where enabled.
AI insights without losing data control.
AI transcription, summaries, hot-lead signals, sentiment/keyword outputs and receptionist notes should follow the same approved storage, access and CRM-sync model as the rest of your call data.
Built to support regulated business workflows.
Call Manager is designed to help businesses organize call data responsibly through controlled storage, role-based access, retention settings and audit-friendly operational records. Final compliance depends on your industry, jurisdiction, policies and deployment model.
UAE PDPL-aware controls
Support data governance through storage control, access scope and retention settings for UAE business operations.
GDPR-supportive workflows
Support privacy-conscious data handling, export planning and access control where GDPR-style requirements are relevant.
Optional DNCR module
DNCR workflows can be added for UAE businesses that need outbound pre-call restrictions and calling controls.
Clear data control for your Call Manager deployment.
Generic cloud calling setup
Recordings, logs and AI outputs may live inside the vendor’s platform, with storage location, access model and export process depending heavily on the provider’s default design.
Call Manager data-control setup
Call Manager can be deployed so recordings are written directly to client-owned storage, with call data and AI outputs governed by the agreed access, retention and integration model.
Data control questions buyers usually ask.
Straight answers about storage, permissions, AI outputs, retention and deployment control.
Where are call recordings stored?
Recordings can be stored directly in client-owned network or cloud storage, depending on the deployment and approved storage location.
Can Call Manager run inside our own environment?
Yes. Call Manager can support client-location or client-controlled cloud deployment models depending on the project design.
Can we control who plays or downloads recordings?
Yes. Playback and download permissions can be configured so users only access the recordings and reports allowed for their role and scope.
Are AI transcripts and summaries controlled too?
Yes. AI transcripts, summaries, call logs and insights should follow the same agreed storage, access and CRM-sync model as the rest of the call data.
Can admins see audit logs?
System, event and operation logs are available at the system level. Client-facing audit views can be provided or documented as part of an enterprise setup when required.
Is Call Manager HIPAA or CST compliant?
Call Manager does not claim HIPAA or CST certification by default. If a client requires a specific legal or regulatory framework, the requirement should be reviewed and documented for that deployment.
Is DNCR included?
DNCR is an optional module. It can be added for businesses that need UAE outbound calling controls and pre-call restrictions.
Can we request deployment documentation?
Yes. Enterprise clients can request documentation that explains the agreed storage, access, retention and support model at a business and deployment level.
Ready to define your Call Manager data-control setup?
Show us how your business handles recordings, call logs, CRM data and AI summaries. We’ll map the right Call Manager deployment and data-control model around it.