Phone support
24x7 support for urgent calling and operational issues.
Free Call
SLA & Support
Reliable calling, backed by real support.
Call Manager supports daily calling operations with 99.99% uptime, 24x7 phone support, WhatsApp and email support, remote assistance when needed, and help for telephony, CRM, AI, recordings, reports and user access.
Support promise
99.99% Uptime SLA
Designed for reliable daily calling operations, with always-available phone support for urgent issues.
99.99% uptime SLA for supported platform services
24x7 phone support for urgent calling issues
Support channels
Direct support for active calling operations.
Reach Call Manager through the approved channel for your request: phone for urgent calling issues, WhatsApp for quick follow-up, email for documented requests, and remote access on request.
WhatsApp support
Quick follow-up for operational questions, screenshots and status updates.
WhatsApp
Email support
Best for documented requests, access changes and follow-up details.
support@activecallmanager.com
Remote access support
Approved remote sessions for troubleshooting configuration, access or workflow issues.
On request
Support scope
What support covers.
Support is connected to the operational areas that keep calls reachable, visible, recorded, routed and synced.
| Area | Support coverage |
|---|---|
| Telephony setup & routing | Users, numbers, extensions, routing rules, IVR, queues, business hours and calling behavior. |
| CRM integration | Click-to-call, call logs, recording links, customer record visibility and sync behavior where configured. |
| Call recordings & logs | Recording availability, playback or download permissions, call logs, reports and related access issues. |
| AI voice and call intelligence | AI transcripts, summaries, AI receptionist outputs, next actions and handoff behavior where enabled. |
| User access & permissions | User roles, manager scopes, agent access, reporting visibility and permission changes. |
| Storage & retention support | Approved storage location, recording availability, preservation rules and cleanup settings where configured. |
| Training & guidance | Admin/user training, practical support notes for common tasks. |
FAQ
SLA and support questions.
Straight answers about availability, support channels, remote assistance and supported workflows.
Does Call Manager provide a 99.99% uptime SLA?
Yes. Call Manager provides a 99.99% uptime SLA for supported platform services. The agreement defines scope, deployment model, planned maintenance and third-party dependencies such as telco, internet, CRM or client-environment factors.
How can clients contact support?
Clients can contact Call Manager support through phone, WhatsApp and email.
What support areas does Call Manager cover?
Support can cover approved Call Manager modules including telephony configuration, users, call routing, CRM sync, call recordings, AI outputs, reporting access and data-control workflows.
How are urgent incidents handled?
Support requests can be classified by business impact so urgent calling interruptions and major workflow issues are prioritized ahead of routine configuration requests.
Does support include remote assistance?
Yes. Remote support access can be used where approved by the client to troubleshoot configuration, access, calling, CRM, AI or workflow issues.
Does support include CRM integration and AI features?
Yes. Where configured, support can include CRM call logging, recording links, AI transcripts, summaries, AI receptionist outputs and related call-intelligence workflows.
Do you provide admin or user training?
Yes. Call Manager can provide admin and user training to help clients use approved workflows correctly and reduce repeated routine support requests.
Need help with your Call Manager setup?
Contact us for support around calling, CRM workflows, recordings, AI outputs, user access, remote assistance and SLA expectations.