Track inbound, outbound, missed and answered calls in one searchable workspace with agents, routes, recording links, CRM context, AI notes and follow-up status.
Call Manager gives managers and agents a practical call history view that connects each call with the customer, team, line, route and follow-up action.
Review who called, when they called, which line they used, who answered and what happened next.
Track agent calls, follow-ups, call attempts, connected calls and customer outcomes from one place.
See unanswered calls clearly and assign callback ownership before valuable leads disappear.
Connect call records with recording links, notes, AI summaries and review status when enabled.
Call logs should help every department understand call activity without exporting messy spreadsheets just to answer basic questions.
Monitor lead response, outbound follow-up, missed opportunities and team productivity.
Review routes, queues, answer rates, waiting patterns and communication bottlenecks.
Connect calls with campaigns, landing pages, sources and lead quality where tracking is configured.
Check routing, dropped calls, line behavior and call flow issues with a clear call trail.
When CRM integration is enabled, Call Manager can connect calls with leads, contacts, deals, accounts, owners, follow-up tasks and recording links.
Every important phone interaction becomes part of the relationship history.
Matched to contact, routed to Sales, answered by assigned agent.
Recording link and call note available for manager review.
CRM task created for quotation update and next call.
Call Manager helps teams filter call activity by the fields that actually matter in daily sales, support and compliance work.
Search by agent, extension, team, department, customer number, CRM owner or known contact.
Separate answered, missed, abandoned, outgoing, incoming, callback and reviewed calls.
Review call activity by date range, business line, campaign source, route, branch or queue.
Prepare call activity exports for management review, operational reporting or audit workflows.
Move from a call row to the recording, notes or AI summary when those features are enabled.
See whether missed calls, callbacks and important customer interactions were handled.
Call Manager can support audit-ready call visibility for teams that need controlled records, manager review, recording traceability and clear ownership of customer follow-up.
Call records can include call direction, date, time, duration, caller number, agent, extension, route, line, call status, recording link, notes, AI context and CRM record link where configured.
Yes. Missed calls can appear inside the call log with callback status, responsible team or agent, source line and follow-up action.
Yes. Supported CRM workflows can receive call activity, notes, recording links, AI summaries and follow-up data.
Call Manager can support export-ready reporting for call activity, agent performance, missed calls and review workflows based on the approved setup.
Call Manager is designed around client-controlled storage. Call recordings and related AI or call data can remain on approved local or cloud storage.
Give your team call history, recordings, CRM context and follow-up visibility without chasing spreadsheets or scattered phone reports.
Built for UAE, GCC and MENA teams that need controlled phone records and clear follow-up ownership.