Call Manager API Documentation
Connect Call Manager with CRM, reporting, workflow automation, call intelligence and business systems through controlled API access.
Get access to full technical documentation
Connect approved workflows with your business systems
Connect core Call Manager data and events with CRM, reporting, AI and business systems.
Call logs and activity
Send structured call records to CRM, dashboards, support tools and internal systems.
Recording references
Link call recordings through permission-based references that follow account retention settings.
CRM sync
Connect call outcomes, customer records, follow-up activity, AI summaries and recording references.
AI call intelligence
Move transcripts, summaries, action items and follow-up notes into eligible business workflows.
Users, agents and teams
Match agents with CRM owners and build team-level reporting views.
Reports and dashboards
Feed sales, support, management and operations reports with Call Manager activity data.
Webhooks
Trigger external systems when selected call, recording, CRM or reporting events occur.
Compliance workflow support
Enable eligible compliance-related integration flows through controlled account access.
Built for controlled business workflows
Call Manager API access is designed for customers and partners who need secure, permission-based integration with their business systems. Access depends on account permissions, enabled features, security review and approved integration scope.
Need API access for an approved integration?
Contact the Call Manager API team to review your integration scope and portal access.