Call Manager Supervisor Workspace gives managers live call visibility, supervisor actions, recording review and AI call intelligence in one manager-ready view.
A supervisor should not wait until the customer complains. Call Manager helps managers move from live visibility to review, coaching and CRM follow-up in one controlled workflow.
Monitor calls, queues, agent status, parking slots and live activity.
Coach agents through approved supervisor actions when support is needed.
Use recordings, AI summaries, transcripts and call notes to understand the outcome.
Update CRM follow-up, coaching notes, compliance checks or team reporting.
See the recording, AI summary, transcript context and call breakdown in one clean view, so follow-up becomes easier to manage.
Quickly see why the customer called, what they asked for, and what needs to happen next.
Move from the audio to the written call view without losing the conversation flow.
Understand participants, talk time and call stages without manually checking every detail.
Call Manager can be configured around your actual business policy, so managers capture important conversations without relying on every agent to remember what to record.
Outgoing Warning PromptsAutomatically play a “This call is being recorded” notification to the receiver the moment your agents make an outbound call.
Periodic Active BeepingEnable a subtle, recurring audio “beep” throughout the conversation to continually draw attention to the recording status, ensuring ongoing awareness.
Call Manager can be configured to record only the conversations that match your business policy, so managers get useful recordings instead of an audio landfill.
Teams and usersEnable recording for selected teams, departments, extension groups, or individual users.
Business linesApply recording rules to selected SIP/SIM/company lines used by sales or service teams.
Call flowsInclude queues, IVR routes, conferences, internal calls, and approved paging/intercom use cases.
Time-based policyEnable recording only during specific working hours, campaigns, shifts, or agreed business time windows where configured.
The Operator Panel runs within our secure infrastructure, keeping call activity and client information protected. All operations adapt seamlessly to your internal security policies and compliance frameworks.
Call logs, supervisor actions, and session recordings remain under your organization's storage control.
Enforce strict permissions. Only authorized operators and supervisors can monitor calls or change user statuses.
Track every transfer, override, and status shift with unalterable, time-stamped system logs.
It is a manager-focused workspace for live call visibility, operator control, recording review, AI summaries, agent coaching and audit-ready team oversight.
Yes, where approved permissions allow. Supervisors can use functions such as listen, whisper or barge according to the client deployment, company policy and applicable rules.
Yes. Supervisor Workspace can combine recordings, playback references, transcripts, summaries, keywords and follow-up context where those features are enabled.
Where CRM integration is configured, call logs, recording references, AI summaries, notes and follow-up activity can sync with approved CRM records or workflows.
Yes. Call Manager can restrict live monitoring, recording playback, download, status changes, routing changes and supervisor tools by approved user roles.
Call Manager is designed around client-controlled storage. Recordings and related AI or call data can follow the client’s approved local or cloud storage model.
Bring live supervision, recording review and AI call intelligence into one Call Manager workspace.