Bring business calling, recordings, CRM activity, live dashboards, AI summaries, callbacks, routing and controlled data workflows into one clear operating layer for UAE, GCC and MENA teams.
✓ CRM-ready call activity✓ AI-assisted review✓ Live management visibility
Platform overview
One operating layer for calls, CRM records and follow-up.
Call Manager connects business calls with the work that happens around them: customer context, recordings, CRM activity, missed-call recovery, reporting and approved AI outputs.
The result is a clearer daily workflow for agents, supervisors and managers without forcing the team to jump between disconnected screens.
01CaptureCalls, queues, missed calls, recordings and callback activity enter one communication layer.
02ConnectCaller, agent, department, campaign and CRM context are matched where the workflow supports it.
03ReviewManagers can see call outcomes, recordings, reports, AI summaries and team activity.
04ActFollow-ups, CRM updates, callbacks and operational decisions become easier to track.
Call management features around the full conversation.
Call Manager combines telephony control, CRM context, AI review, reporting and workflow automation so teams can manage call activity without stitching together disconnected tools.
AI
AI Voice and Call Intelligence
Support AI Voice Agent, AI Receptionist, call transcription, summaries, next actions, hot-lead indicators and review signals depending on the approved setup.
AI receptionist workflows
Transcripts and summaries
Follow-up and intent signals
CRM
CRM Integration
Connect calling with supported CRM records so agents can call faster, see caller context and sync activity after conversations end.
Click-to-call
Caller popup
Call journal sync
DASH
Live Dashboards
Give managers live visibility into call volume, missed calls, answer rate, queue pressure, callbacks and agent activity.
Wallboards
Team and queue views
Manager KPIs
REC
Call Recording
Make recordings available through permission-aware playback, CRM-linked references and AI-ready review workflows.
Playback links
Quality review
Recording-aware workflow
IVR
Call Routing and IVR
Route calls by menu, department, queue, branch, business hours, escalation rules or approved customer journey logic.
Voice menu
Smart routing
Business hours
OPS
Supervisor Workspace
Help supervisors monitor activity, review calls, track agents and manage follow-up through clear operational visibility.
Agent visibility
Queue pressure
Missed-call recovery
API
API and Workflow Integrations
Connect approved call events, recordings, summaries and CRM outcomes with reporting tools, helpdesks and custom systems.
Webhook events
Custom CRM/API
Reporting pipelines
DNCR
Compliance and DNCR Workflows
Support controlled outbound workflows, consent-aware operations, recording visibility and audit-friendly activity trails where required.
DNCR checks
Access control
Audit visibility
How it works
From ring to record to action.
A call becomes useful when its context, outcome, owner and next step are captured and shared with the right systems.
01
Capture the call event
Inbound, outbound, missed, queue, IVR and callback events are structured with time, direction, agent, line and call status.
02
Add business context
Call activity can be matched with CRM records, customers, campaigns, departments, branches, owners and follow-up status.
03
Generate insight
Where enabled, AI can create transcripts, summaries, next actions, lead signals and review notes for managers and agents.
04
Sync and act
Approved workflows can push logs, notes, recordings, summaries and outcomes into CRM, reports, dashboards or API endpoints.
CRM and business systems
Connect calls with the systems your team already uses.
Call Manager can connect approved call activity with CRM and workflow systems so agents and managers see call history, customer context, recording links, notes, AI summaries and follow-up status where they already work.
Click-to-callInbound caller contextCall log syncRecording linksAI summary syncCustom API workflows
Bitrix24
HubSpot
Odoo
Salesforce
Zoho
Dynamics 365
API
Custom CRM / API
Manager and operations visibility
Give managers a live view of calls, teams and outcomes.
Dashboards, supervisor views and reporting help managers track call activity, team response, customer waiting time, missed opportunities and follow-up progress while the work is still active.
1
Live call activityTrack active, answered, missed, abandoned and callback activity across teams.
2
Queue and SLA pressureMonitor queue volume, wait time, response pressure and service-level signals.
3
Agent performanceReview talk time, pickup speed, call volume, answer rate and follow-up behavior.
4
Management reportingTurn daily activity into reports for sales performance, service quality, campaigns, branches and departments.
AI layer
AI call intelligence for review and follow-up.
AI-enabled deployments help teams understand conversations faster by turning calls into searchable transcripts, concise summaries, next actions and useful signals for review.
Business approval still stays in the workflow. AI assists the team with review, follow-up and call quality signals while managers keep control of the process.
Call intelligence workflow
From conversation to reviewed action
1ListenCall audio and metadata are captured where recording is enabled.
2UnderstandTranscription, summary, intent and sentiment signals are generated.
3ReviewSupervisors review outputs, exceptions and quality indicators.
4Follow upApproved notes, action items and CRM updates move into the workflow.
TranscriptionAI summaryNext actionHot lead signalQuality review
Trust and data control
Data control and permission-aware access for call activity.
Call Manager is designed around approved storage, permission-aware visibility and reviewable activity records, so recordings, call logs and AI-generated outputs are handled through a clear operating model.
AreaControl model
Why it matters
StorageClient-approved local or cloud storage
Recordings and related call or AI data can remain in the approved deployment model.
AccessRole-based visibility
Managers, supervisors and agents can be limited by page access, department, extension and recording permission.
ComplianceDNCR-ready outbound workflows
Outbound workflows can support checks, campaign controls and audit-aware calling rules where subscribed and configured.
AuditReviewable activity records
Call logs, sync status, recording references and follow-up activity can be structured for management review.
FAQ
Call Manager features questions
Practical answers for teams reviewing Call Manager AI telephony, CRM integration, dashboards, call recording and compliance workflows.
Call Manager can include AI voice workflows, call transcription, summaries, CRM click-to-call, call popups, call journal sync, live dashboards, analytics reports, call recording, queue visibility, callbacks, DNCR workflow support and API integrations depending on the approved setup.
Yes. Call Manager can connect with approved CRM systems and custom business systems so call logs, caller details, recordings, notes, AI summaries and follow-up context can be synced into the right records when configured.
Yes. Call Manager can provide live dashboards, queue visibility, supervisor views and reporting so managers can track answer rates, missed calls, callbacks, agent activity and call outcomes.
Yes. AI-enabled deployments can support call transcription, summaries, next actions, keyword signals, hot lead indicators and AI receptionist or voice-agent workflows depending on the approved use case.
Call Manager is designed around client-controlled storage. Recordings and related AI or call data can remain on the client’s approved local or cloud storage depending on the deployment model.
Yes. Teams can start with core call logging, recording, dashboards or CRM sync, then add AI, DNCR workflows, callbacks or API automations as the operation matures.
Ready to connect your calls, CRM, AI and follow-up?
See how Call Manager can combine call activity, recordings, AI summaries, dashboards, compliance workflows and CRM context around your actual operation.
