Active Call Manager call recording software for UAE, GCC and MENA businesses.
Engineered for regulated industries in the UAE, GCC and MENA. Designed around TDRA, UAE PDPL, and GDPR expectations.
Call Manager can be configured around your actual business policy, so managers capture important conversations without relying on every agent to remember what to record.
Outgoing Warning PromptsAutomatically play a “This call is being recorded” notification to the receiver the moment your agents make an outbound call.
Periodic Active BeepingEnable a subtle, recurring audio “beep” throughout the conversation to continually draw attention to the recording status, ensuring ongoing awareness.
Call Manager can be configured to record only the conversations that match your business policy, so managers get useful recordings instead of an audio landfill.
Teams and usersEnable recording for selected teams, departments, extension groups, or individual users.
Business linesApply recording rules to selected SIP/SIM/company lines used by sales or service teams.
Call flowsInclude queues, IVR routes, conferences, internal calls, and approved paging/intercom use cases.
Time-based policyEnable recording only during specific working hours, campaigns, shifts, or agreed business time windows where configured.
Managers should not have to listen to every minute manually. Call Manager can support AI transcription, summaries, keyword search, and review workflows so calls become structured business records.
AI call transcription and summaries.
Keyword search across call content where enabled.
Customer objections and follow-up notes.
Quality review workflows for managers and supervisors.
Call recording becomes far more valuable when the audio, call log, agent, customer, deal, and follow-up context live together. Call Manager can link recordings to CRM records so managers review the full conversation history from one place.
Recording linksInside leads, contacts, deals, accounts, or tickets.
Automatic call logsAgent, direction, duration, status, number, and recording reference.
CRM call contextClick-to-call and inbound screen-pop context where integrated.
Timeline playbackPlayback from the customer timeline based on your CRM workflow.
Call Manager helps businesses build safer recording workflows with prompts, access control, audit context, DNCR-aware outbound operations, and storage options aligned with internal policy.
Support inbound, outbound, internal, start, and end prompt events where required.
Restrict playback, download, deletion, and management actions to approved users.
Align retention, automatic cleanup, and deletion behavior with storage policy.
Use customer-approved local or cloud storage options for recordings and call data.
Pair recording with Call Manager’s DNCR controls for regulated sales operations.
Keep recordings connected to call logs, CRM records, agents, and teams.
Call recording and telemarketing rules may vary by business activity and use case. Customers are responsible for using Call Manager according to applicable laws and internal policies.
Practical answers for teams evaluating recording, CRM integration, AI transcription, storage, and compliance-ready workflows.
Yes. Call Manager can support recording for approved inbound and outbound business calls based on your configuration, teams, extensions, company lines, and internal policies.
Yes. Call Manager can link call logs and recording playback to CRM records such as leads, contacts, accounts, deals, or tickets depending on the CRM workflow and integration scope.
Yes. Call recordings can be used with AI Intelligence workflows for transcription, summaries, review notes, and searchable conversation context where enabled.
Call Manager supports customer-approved storage setups, including client-controlled local or cloud storage options depending on the deployment and business policy.
Yes. Recording playback, download, deletion, and management can be restricted based on approved user roles and business policy.
Yes. Recording can be configured by team, extension, company line, call route, call direction, and business policy so you do not have to record every call the same way.
Yes. Call Manager can support granular recording scope for selected company lines, extensions, teams, queues, IVR-routed calls, conferences, and related call flows depending on your approved setup.
Yes. Recording prompt options can be configured for inbound, outbound, internal, and one-click recording events when your business policy or applicable requirements call for notice.
Where enabled, recordings can support separated audio channels so each side of the conversation can be easier to review. This may increase storage usage, so it should be planned as part of the customer’s storage policy.
Call Manager can support pause and resume workflows for sensitive parts of a conversation where required by your internal policy and applicable regulations.
Yes. Recording retention, cleanup, and deletion behavior can be aligned with the customer’s approved storage and call-log policies.
Call recording should be handled according to applicable laws, business activity, notice, consent, retention, and access-control requirements. Call Manager supports compliance-ready workflows, but customers are responsible for using the system according to their legal and internal policies.
