Recordings and voicemail
Recorded conversations, missed-call messages and stored voice files.
GDPR Support
GDPR support for call recordings, call data and AI transcripts.
Active Call Manager helps businesses apply clear controls to call-related personal data, including recordings, call logs, voicemail, AI transcripts, summaries, reports and CRM-linked call records.
What GDPR touches
Apply GDPR across the full call record
For Call Manager deployments, GDPR-relevant data may sit in recordings, caller details, AI outputs, CRM activities and management reports. These areas need clear rules for access, storage, retention and handling.
Numbers and names
Caller IDs, agent names, customer names and linked contact details.
Transcripts and summaries
Text generated from the call, including notes, outcomes and next actions.
Linked records
Call activities, lead notes, customer files and synced call data.
Dashboards and exports
Team reports, call history, performance data and operational logs.
Roles and responsibilities
Your legal decisions form platform controls
The client sets the lawful basis, recording notices and retention policy. Call Manager helps apply the approved controls across storage, access, CRM sync and call-data handling.
Client responsibilities
- Define lawful basis for call recording and processing.
- Prepare call notices, consent language or internal policy where required.
- Set retention rules for recordings, transcripts and reports.
- Approve who can access call data and for what purpose.
- Handle legal interpretation and regulatory decisions.
Active Call Manager support
- Apply role-based access to recordings, logs, transcripts and reports.
- Support client-approved storage models depending on deployment.
- Align retention and cleanup workflows where technically supported.
- Control what call data is synced to CRM or reports.
- Assist with locating, exporting or restricting records under agreed support scope.
Individual rights support
Handle call-data requests with a clear process.
When a caller or customer requests access, export, correction, restriction or deletion, Call Manager can help locate the relevant call records and apply the agreed handling steps where technically supported.
Find relevant call logs, recordings and AI-generated records where available.
Provide call-related records or reports through an approved client process.
Review CRM-linked notes or call classifications when correction is required.
Restrict access or processing where technically supported and approved.
Support deletion workflows for eligible records according to policy and scope.
Use logs and configuration records to support internal compliance review.
AI call intelligence
Apply GDPR controls to AI-generated call records.
Transcripts, summaries, lead signals, receptionist notes and CRM updates may contain personal data. They should follow the approved rules for who can view them, where they are stored, how long they are kept and where they are shared.
- Control who can view transcripts and summaries.
- Decide which AI outputs are stored or synced to CRM.
- Apply retention rules to text outputs as well as recordings.
- Keep AI-generated records within the approved data workflow.
CallConversation captured
TranscriptSpeech converted to text
SummaryOutcome and next action
CRM / ReportsOnly approved data is shared
Storage and deployment
Keep GDPR-relevant call data in approved locations.
Call Manager can support deployment models where recordings and related call data stay in client-approved local or cloud storage. This helps businesses reduce unnecessary vendor-held data and align call operations with internal governance policies.
Approved storage location
Define where recordings and communication files should be stored.
Controlled access
Limit playback, download, transcript visibility and reports by role or team.
Retention alignment
Apply retention and cleanup workflows according to the client policy where supported.
Important note
GDPR compliance is a shared operational and legal process.
Call Manager provides technical and operational controls that can support GDPR-aligned workflows for call data. It does not provide legal advice and does not claim GDPR certification by default. Each client remains responsible for determining legal basis, notices, retention rules, internal policies and regulatory obligations.
FAQ
GDPR questions buyers usually ask.
Clear answers about recordings, AI transcripts, storage, access control, retention and individual data requests.
Is Active Call Manager GDPR certified?
Active Call Manager does not claim GDPR certification by default. The platform supports GDPR-aligned operational workflows, while each client remains responsible for confirming its legal obligations, lawful basis, notices, retention rules and contractual requirements.
Does GDPR apply to call recordings?
Call recordings may contain personal data, including names, phone numbers, appointment details, complaints, business discussions or other identifiable information. Whether GDPR applies depends on the business, caller, location and processing purpose.
Who is responsible for the lawful basis for recording calls?
The client is responsible for defining the lawful basis for recording and processing calls, including consent notices, legitimate interest assessments, retention rules and any industry-specific obligations.
Can recordings be stored in client-controlled storage?
Yes. Call Manager can support client-controlled local or cloud storage models depending on the deployment, so recordings and related call data can remain in an approved business environment.
Are AI transcripts and summaries treated as personal data?
AI transcripts, summaries, lead signals and receptionist notes may contain personal data and should follow the same agreed access, storage, retention and CRM-sync model as the original call records.
Can access to recordings and transcripts be restricted?
Yes. Role-based access can help limit who can view call logs, play recordings, download recordings, see transcripts, review AI summaries and access reports.
Can Active Call Manager help with data subject requests?
Active Call Manager can help clients locate, export, restrict or delete relevant call-related records where technically supported and contractually agreed, depending on the deployment and data location.
Does Active Call Manager replace legal advice?
No. Active Call Manager provides technical and operational controls that can support GDPR-aligned workflows. Clients should rely on qualified legal counsel for legal interpretation, notices, policies and regulatory obligations.
Turn GDPR requirements into practical call-data controls
Define how recordings, transcripts, summaries, call logs and CRM-linked records should be stored, accessed, retained and shared across your Call Manager deployment.