Select a phone number
The user selects a phone number on a webpage and chooses Call with Active Call Manager from the right-click menu.
Browser Extension Privacy
Active Call Manager Browser Extension Privacy Policy
This policy explains how the Active Call Manager browser extension handles selected phone numbers, tenant tab access and right-click dialing from Chrome or Microsoft Edge.
✓ User-initiated dialing only
✓ No advertising or profiling
✓ Call data handled by Edge
Last updated
19/06/2026
This policy applies only to the Active Call Manager browser extension. The main Call Manager Services Privacy Policy continues to apply to Call Manager Edge, CRM integrations, call records, recordings, support access, client-controlled communication data and related services.
Extension actionRight-click selected number dialing
StorageNo selected number storage in the extension
Tenant handlingUses open logged-in Edge tab
SharingNo sale or advertising use
What the extension does
Right-click dialing, controlled by Call Manager Edge
The extension is a browser helper. It does not place calls by itself. It sends the user-selected phone number to an already-open and logged-in Call Manager Edge session, where the approved call workflow is handled.
Use the open Edge session
The extension finds the user’s logged-in Call Manager Edge tenant tab, such as https://clientname.activecallmanager.com.
Let Edge handle the call
Call Manager Edge applies the configured user account, assigned extension, permissions, availability checks and calling workflow.
Data handled
Only the data needed for the dialing action
The extension acts only when the user chooses the right-click call action. It does not continuously scan webpages for phone numbers.
- 1Selected phone numberThe phone number selected by the user on the webpage.
- 2Browser tab contextThe tab where the user selected the number, only as needed to show a login message if Call Manager Edge is not open.
- 3Call Manager Edge tenant tabThe open logged-in Call Manager Edge tenant tab used to route the selected number to the correct portal session.
| Category | Extension handling |
|---|---|
| Selected phone number | Used only to pass the number to the open logged-in Call Manager Edge session for the user-requested dialing action. |
| Webpage content | The extension does not collect full webpage content. It uses the selected text only when the user starts the right-click call action. |
| Tenant URL | The extension does not ask the user to enter a tenant URL. It detects the open logged-in activecallmanager.com Edge tab. |
| Call records | Call history, call attempts, CRM activity records and reports are handled by Call Manager Edge, not by the browser extension itself. |
What is not collected
No credential storage, no call audio, no profiling
The browser extension is not a monitoring, advertising, analytics or tracking extension. It is a dialing helper for approved Call Manager users.
No credentials
- No SIP passwords
- No PBX passwords
- No CRM passwords or secrets
- No Call Manager user passwords
No call media
- No call audio
- No call recordings
- No call transcripts
- No payment information
No profiling
- No browsing history for advertising
- No advertising network sharing
- No data broker sharing
- No personal emails or messages
How the number is used
From selected number to Edge-controlled call workflow
The selected phone number is sent to the user’s open Call Manager Edge portal so Edge can start the call through the existing click-to-call workflow.
User action
The user selects a number and chooses the Active Call Manager right-click call option.
Tenant session
The extension sends the selected number to the logged-in Call Manager Edge tenant tab.
Edge control
Edge checks the user, extension, availability and configured call rules before handling the call.
Business records
Edge may create call records, reports, CRM activity records or audit logs according to the client’s approved settings.
Permissions and security
Permissions are used only for the dialing function
The extension requests only the browser permissions needed to show right-click dialing and communicate with the logged-in Call Manager Edge tenant portal.
Context menu access
Used to show Call with Active Call Manager when text is selected by the user.
Tab access
Used to locate an open logged-in Call Manager Edge tab and show a login message if no valid Edge tab is available.
activecallmanager.com access
Used to communicate with Call Manager Edge tenant portals at https://*.activecallmanager.com/*.
Storage and sharing
The extension does not store selected numbers for later use
The extension sends the selected phone number only to the user’s Call Manager Edge tenant session. It does not sell user data and does not share selected phone numbers with advertising networks, data brokers, analytics companies or unrelated third parties.
- ✓No selected-number history in the extensionCall records are handled by Call Manager Edge and the client-approved deployment.
- ✓No user login collectionThe user must already be logged in to Call Manager Edge in the browser.
- ✓No replacement for Edge securityCall authorization, identity, assigned extension and availability checks remain controlled by Call Manager Edge.
Client-controlled data
Call data stays under the approved Call Manager Edge model
Call records, call recordings, CRM-linked activity records, reports, transcripts and related communication records are handled under the client-approved Call Manager Edge deployment, storage, access and retention model.
| Responsibility | How it is handled |
|---|---|
| Client settings | Clients remain responsible for internal user access, communication practices, notices, consent requirements, CRM configuration and retention rules. |
| CRM sync | Where Call Manager Edge is configured to sync call activity to CRM systems, that sync is handled by Edge under the client’s approved configuration and access rules. |
| User choice | Users can stop browser right-click dialing by disabling or removing the extension from Chrome or Microsoft Edge. |
Related Call Manager features
Privacy connects to the wider Call Manager workflow
The extension privacy policy is specific to browser right-click dialing. These related pages explain the larger platform areas that may apply to a client deployment.
FAQ
Browser extension privacy questions
Straight answers for the extension review process and for customers who quite reasonably dislike mystery browser permissions.
Does the extension collect browsing history?
No. The extension is designed for user-initiated right-click dialing. It does not collect browsing history for advertising, profiling or analytics.
What data is sent when a user starts a call?
When the user chooses Call with Active Call Manager, the selected phone number is sent to the user’s open logged-in Call Manager Edge tenant tab so Edge can handle the call workflow.
Does the extension store phone numbers?
No. The extension does not store selected phone numbers for later use. Call records are handled by Call Manager Edge and the client’s approved deployment.
Does the extension sell or share data with advertisers?
No. The extension does not sell user data and does not share selected phone numbers with advertising networks, data brokers or unrelated third parties.
Does the extension contain passwords or telephony credentials?
No. The extension does not contain SIP credentials, PBX credentials, CRM secrets or user passwords. Call authorization remains controlled by Call Manager Edge.
Browser dialing with clear privacy boundaries
Use the Active Call Manager browser extension for right-click dialing while keeping call handling, permissions, records and CRM sync under the approved Call Manager Edge workflow.